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Generalist Advice Worker
When We Need You
From 13/12/2010 onwards
About Opportunity
Advice workers interview clients and allow the client to explain their problem and asking questions. We use our electronic information system to find the correct information and explain to the client what their choices are s/he can decide what to do. We give practical help, for example helping to fill forms and negotiating with third parties on the client's behalf. We then record all cases so that further help can be given if a client returns to the bureau. We also collect evidence to exercise a responsible influence on the development of social policies and services, both locally and nationally.
Availability
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | ||
| Morning | X | X | X | X | X | X | ||
| Afternoon | X | X | X | X | ||||
| Evening | X |
About Nairn Citizens Advice Bureau
Provide independent, free, confidential and impartial advice and an information service that is readily accessible by and tailored to meet the needs of the local community
Skills & Experience
If you are able to listen to and communicate with clients, work within the Citizens Advice principles to keep confidentiality and give impartial advice then we can provide you with full training. No prior experience is necessary.
Travel Details
Nairn Citizens Advice Bureau
Requirements
Application Form, Induction/Training, Informal Chat
Training and Induction Details
Induction to meet staff, learn about policies, procedures and structure of organisation. They will then undertake a Volunteer Training Programme and 'shadow' other volunteers during interviews until confident in seeing clients independently.
Work Type
Advice / Information giving
Accessibility Details
Wheelchair Access
Disabled Toilet
Frequency & Commitment
4-6 hours per week
Minimum Age
No minimum age has been specified for this opportunity
Volunteers Required
10
Reference Code
44-1609
Opportunity Provided By
Contact Details
Community Centre
King Street
IV12 4BQ
Contact: Signpost
Tel: 01667 453055
Email: nairn@signpost-inc.org
Website: http://www.signpost-inc.o...
