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Volunteer Telephone Advisers
When We Need You
From 01/02/2011 onwards
About Opportunity
As part of a fantastic, supportive team, you will work in our telephone based advice centre in Glasgow and provide advice and information to our clients. In return we shall provide full training on our information system, computer and telephone systems. We shall also reimburse full travelling expenses. Training is ongoing, throughout the year. HOW DO YOU GET INVOLVED? You should contact CAD for an application pack ideally by downloading it from the web address on the right/or by email using the contact details on the right/select the REGISTER INTEREST button. If you do not receive a response within 3 working days, please contact Volunteer Centre Glasgow. After submitting the application form we will arrange a telephone interview and if successful an informal interview/ listening in session. It can take between 2-8 weeks to get you started on training after we meet you for an interview – depending on your availability.
Availability
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | ||
| Morning | X | X | X | X | X | X | ||
| Afternoon | X | X | X | X | X | X | ||
| Evening | X | X | X | X | X |
About Citizens Advice Direct
To ensure individuals do not suffer through ignorance of their rights and responsibilities or of the services available, or through the inability to express their needs effectively.
Skills & Experience
- Experience working with telephones an advantage but not essential. - Reasonable IT skills are a requirement and the ability to work as part of a team.
Travel Details
Close to Glasgow Central and Queen Street stations. Within walking distance of Buchanan Street and St Enoch Underground Stations. Most buses travel into the city centre also.
Requirements
Application Form, Induction/Training, Informal Chat, Interview
Training and Induction Details
Different routes to training depending on availability and demand, ranging from 2 week intense fast track, Evening Training to Saturday Training. Continuous training and coaching, access to SVQ and access to other training courses.
Work Type
Advice / Information giving
Client Group
Human / Civil rights/ Justice
Expenses Detail
Reimburse travel expenses
Accessibility Details
Wheelchair Access
Disabled Toilet
Frequency & Commitment
Min 6 hrs p/wk (times negotiable but between 9am-8pm M-F and 10-2 Sat); 6 month minimum commitment.
Minimum Age
Volunteers must be at least 16 years of age.
Volunteers Required
25
Reference Code
33-457
Opportunity Provided By
Contact Details
(2nd floor), Brunswick House
51 Wilson Street
Glasgow
Scotland
G1 1UZ
Contact: Ruth Kelso
Tel: 0141 553 5554
Email: ruth.kelso@citizensadvicedirec...
Website: http://www.citizensadvice...
