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Hotline Operator
When We Need You
From 25/02/2008 onwards
About Opportunity
The core of the "Are you cold" project centres around the volunteer hotline operators, who provide a telephone contact point for older people who are cold in their own homes. The volunteers are trained comprehensively to work on their own with confidence. A training package and module is presented for this purpose. People call the hotline with concerns about heating, energy efficiency, benefits information and health related issues/poor housing/heating conditions. Most volunteers offer between 2 - 4 hours of their time each week, and can answer calls from the comfort of their own homes. Volunteer development is ongoing with team meetings every six weeks, regular contact by telephone with development worker and training sessions. HOW DO YOU GET INVOLVED? You should contact us to arrange an informal chat ideally by phone, or by email or in writing using the contact details on the right/select the REGISTER INTEREST! button. If you do not receive a response within 5 working days, please contact the Volunteer Centre. It generally takes around 7-10 days after you contact us to get you started.
Availability
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About West of Scotland Seniors Forum
WSSF is a seniors grassroots representative organisation. We represent the interests of 400,000 seniors in the west of Scotland, believing that every older person is entitled to a secure, dignified and independent retirement. We work to raise awareness of issues affecting older people and ensure that decision makers and service providers are informed about older peoples needs and views on services and other matters affecting them.
Skills & Experience
Must be confident, patient and understanding, possess excellent phone skills, and be deicated to helping other seniors.
Travel Details
Volunteers can work from home but will need to travel to and from training sessions and meetings.
Restrictions
This is a hotline for seniors helping seniors.
Requirements
Induction/Training, Informal Chat, Interview, References, Trial Period
Training and Induction Details
New volunteers will have a preliminary meeting with the development worker, chief executive and board members, followed by an in-depth training session and meetings every six weeks. The development worker is on call to assist volunteers.
Work Type
Homebased Volunteering
Client Group
Elderly
Expenses Detail
Travel expenses will be reimbursed as required
Accessibility Details
No Wheelchair Access
No Disabled Toilet
Frequency & Commitment
Volunteers are required for between 2-4 hours a week
Minimum Age
Volunteers must be at least 55 years of age.
Volunteers Required
30
Reference Code
33-871
Opportunity Provided By
Contact Details
Brook Street Studios
60 Brook Street
Glasgow
Scotland
G40 2AB
Contact: Sandra Martin
Tel: 0141 551 0595
Email: mail@wssf.org.uk
Website: http://www.wssf.org.uk
