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32 - General Adviser
When We Need You
From 17/12/2008 onwards
About Opportunity
Advisers: - Interview clients - Use the Electronic Information System and other sources to give information to clients - Explain the choices the client faces, and the possible consequences - If needed, offer practical help to clients by writing letters, making phone calls, and helping fill in forms - Perform calculations e.g. for benefits - Refer clients to other agencies - Keep confidential records - Identify social policy issues
About Citizens Advice and Rights Fife
Citizens Advice & Rights Fife aims to talkle inequality, discrimination and disadvantage in Fife through the provision of high quality information, advice adn representatation services that are: independant, free, confidential, non-judgemental, CARF aims to influence, inform and promote change in local and national policy to enhance rthe social welfare of people in Fife
Skills & Experience
Many volunteers are required for this opportunity. Advisers should be good listeners, able to work in a team, able to read and write English and do basic arithmetic, be open-minded and non-judgemental, enjoy helping people, commit to 6 hours/week.
Travel Details
In either the Dunfermline or Cowdenbeath office
Requirements
Application Form, Induction/Training, Interview, References, Trial Period
Training and Induction Details
All advisers follow CAB competences training. Some self-study units, group sessions and shadowing of advisers make up the training. Volunteers have access to training courses run by CA Scotland in a number of areas including IT skills.
Work Type
Advice / Information giving
Expenses Detail
We pay public transport, mileage at 40p per mile and volunteers are reimbursed every month
Accessibility Details
Wheelchair Access
No Disabled Toilet
Frequency & Commitment
No minimum commitment required.
Minimum Age
Volunteers must be at least 18 years of age.
Volunteers Required
1
Reference Code
32-1029
Opportunity Provided By
Contact Details
Unit 7
Castleblair Business Centre
Queensway Industrial Estate
Glenrothes
KY7 5QR
Contact: Catriona Skinner
Tel: 01592 764405
Email: Cskinner@carfonline.org.uk
