When We Need You
From 01/01/2010 onwards
Volunteers work from their own home, on the telephone helpline service and are required to do a four hour shift each week either from 10am - 2pm, 2pm - 6pm, 6pm-10pm or 10pm-2am. The helpline is controlled by a virtual call centre to ensure the privacy of the volunteers. Volunteers should be mature, able to manage their own feelings while providing a high standard of support. During a 3 month probationary period volunteers can assess whether they are handling calls well and if suitable for the opportunity. Training lasts for 1 hour/week for 8 weeks and is done via conference call from your own home. We will let you know when the next training course is due to take place HOW DO YOU GET INVOLVED? You should ideally phone or email Anxiety Alliance with your details/using the contact details on the right/select the REGISTER INTEREST! button. Anxiety Alliance will then send you out an application pack within 5 working days. A brief chat then takes place. It can take around 1 month to get you onto the next helpline training course.
About Anxiety Alliance
To offer support and self-help to those who suffer from anxiety disorders, panic attacks and obsessive compulsive disorders, together with those who wish to withdraw from tranquillisers and antidepressants. Help and support to be provided to their carers, families and friends.
Skills & Experience
Volunteers must be calm, show self confidence under pressure from challenging individuals and be able to communicate effectively and sensibly. Able to lend a listening ear, be empathic and understanding. Must have knowledge of anxiety disorders.
Work from home - no travel involved. Suitable for a disabled person also.
Over 21 years of age - some life experience required
Application Form, Induction/Training, Informal Chat, Police Check, References, Trial Period
Training and Induction Details
Training takes place over the phone for 1hr/week for a period of 8 weeks, followed by 3 month probationary period. The volunteer will learn the basics of listening, boundaries, feedback etc. Next training takes place in January 2010
Telephone call expenses reimbursed on production of phone bill
No Wheelchair Access
No Disabled Toilet
Frequency & Commitment
Mon - Sundays 10:00am - 2:00am 4 hours shift per week. minimum commitment of 12 months required
Volunteers must be at least 21 years of age.
Opportunity Provided By
1 Taylor Close
Contact: Sheila Harris
Tel: 0845 296 7877 (NEW HELPLINE NU